Important Update
The FCC has issued an order announcing the end of the Affordable Connectivity Program (ACP) due to lack of funding from Congress. The last full month of funding for the program is April 2024. The ACP credit on your bill will be going away after April. If you choose to continue with your current services, your new monthly bill will be the same as what you are paying today, minus that credit. You may make changes or cancel your service at any time.
For more information about the status of the program, visit the FCC Affordable Connectivity site. If you have other questions or wish to speak to a representative, please call 1-833-WANT-GLO. Thank you for being a Glo Fiber customer.
What’s happening with the Affordable Connectivity Program (ACP)?
Without additional funding from Congress, the FCC anticipates that the current ACP funding is projected to run out in April 2024. As a result, the FCC has begun taking steps to wind down the ACP, which means:
- No new ACP enrollments are being accepted (as of Feb. 8, 2024)
- Households currently enrolled in ACP will continue to receive their ACP benefit until ACP funds run out as long as the household remains enrolled and eligible for the benefit.
- When ACP funds run out, households participating in the ACP will no longer receive the ACP discounts.
Frequently Asked Questions
Q: Why is this credit/program ending?
A: When ACP was originally created, Congress provided $14.2B for the program. There was hope by many that the program would receive additional funding so it could continue long term. While there is still a small possibility of that happening, the FCC and providers are now having to plan for the likelihood that it won’t receive additional funding. At this time, funding for the ACP program will end in April.
Q: What will I pay after the program winds down?
A: The ACP credit on your bill will be going away. If you continue with your current services, your bill will be whatever you are paying today, less that credit. However, you’re allowed to make changes or cancel service at any time without penalty.
Q: When will the credit be removed?
A: Barring any additional funding that extends the program, we believe the ACP credit will continue through your April bill, and it will be removed after that. Additional communications will be sent as we learn more from the FCC and finalize the credit removal plans.
Q: Now that I will not be receiving the ACP credit, can I change my service to a less expensive plan?
A: We have multiple plans to choose from and can find one that works best for your family. Call 1-833-WANT-GLO to learn more.
Q: Could I get the discount from another provider?
A: No, the ACP program is administered by the FCC and affects all providers. This is not a Glo Fiber-specific program.
Q: What are my options once the ACP credit goes away?
A: You may choose to change your service at any time. We have many service tiers available.