Kingsmill Frequently Asked Questions
Yes! We can port over your number from your current carrier in most cases.
Yes, fiber internet is symmetrical speed.
No, our fiber has such a high bandwidth, you don’t have to worry about your internet connectivity or speeds.
A fiber internet network is technologically superior to a traditional cable internet network. Fiber is much less susceptible to the issues that cause many cable network outages, such as electrical interference, or weather. With Glo Fiber, you will get a consistent connection, high bandwidth and low latency. There are occasionally scheduled maintenance windows where service may temporarily go down, but these are performed late at night between midnight and 6:00 am, and generally last less than 15 minutes. We notify customers via email when these maintenance windows will occur, or if an unexpected issue arises.
No. A fiber network can do everything a cable network can, and more.
We currently do not provide a vacation rate option.
No. We encourage you to look into one of many popular free email services, such as Gmail, Hotmail, or Yahoo.
Upgrading is easy! You can upgrade speeds yourself through your online account. You can also upgrade or downgrade by calling our toll-free number, 1-833-WANT-GLO. There is no charge for either.
No, installation is currently free!
Pricing shown is for each individual product. However, there are bundle discounts when signing up for multiple services ($10 off for 2 services or $20 off for three services). Note that Internet service is required for any other service. If you sign up online, you can see the running total for all selected services to include any promotions or discounts.
Since Glo Fiber began, we have actually been lowering Internet pricing or increasing the speed without changing the rate. TV pricing typically sees a slight increase annually due to increases from programmers and content providers.
There is no connection or outlet needed for Glo.TV service. Instead, service is provided over WiFi using a streaming device connected to the TV (such as an Amazon Fire Stick). This means you can place your TV anywhere in your home, no need to be near a cable outlet! There is a one-time charge for additional Fire Sticks, or you can use your own. You can also download the Glo.TV app on some Smart TVs for free. You can have as many devices set up to view TV as you want, but there is a limit on the number of screens that can be playing simultaneously. This limit is either 3 or 6 screens, depending on the TV plan you have selected.
No, service calls are part of the excellent service we provide our customers.
There is no cost to set up equipment. Monthly charges vary based on services and equipment selected. Visit GloFiber.com for more information on pricing.
The DVR feature is included in all our TV plans with no equipment needed, but the number of hours will vary depending on the plan selected. Programs are recorded and stored in the cloud, and can be accessed from any viewing location.
There is a $12/month equipment fee for the router. Additional mesh extenders are $5/month each, if needed to provide WiFi coverage throughout your home.
We survey each yard prior to construction looking for private utilities and do recommend the homeowner mark all private lines prior to construction starting. If you will not be around during construction in your area, you can flag your property and submit photo(s) ahead of time using our construction site contact form: contact us.
No, any fiber lines to your home will not be installed until you have signed up. However, you may see construction on or near your property, strictly within the public right-of-way or easements, to install the fiber infrastructure to the community. Your current utilities and services should not be impacted during construction, but if you do have issues please contact us by calling 1-833-WANT-GLO.
We survey yards for sprinkler systems and do our best to avoid them. It is in the best interest of the homeowner to locate all private utilities prior to start of construction. When performing construction, we cut out the top layer of the yard and set it aside, then dig pits or potholes and place the dirt on tarps. After we are finished installing the fiber lines, we place the dirt back into the hole and tamp, then replace the top layer of soil and tamp. Seed and straw are placed in areas needing restoration. We recommend that homeowners water their yards after construction is complete.
No. Trenchless technology is used to push the line beneath paved areas at or below 30 inches deep.
No. The fiber is placed by boring machine or by missile boring tool. The missile boring tool is a pneumatic piercing tool that is placed in a five-foot-long by one-foot-wide and three-foot-deep pit.
24 inches in grass. 36 inches under roads and driveways.
Yes.
We will make every effort to contact you before placing our equipment on your home. However, if a technician is unable to reach you, our practice is to place our equipment in the same general location as your other telecommunication equipment.
Only if you have signed up for service. Our construction crews will be running fiber optic cables within the easements on the property. After you sign up for service, we will then run a line from the street to your home (we call this a drop). From there, a very thin fiber cable will then be run inside your home to connect to your ONT (modem) at a single point.
We follow current safe dig practices and will request utility markings in your yard from Miss Utility. This lets us know the location of all gas, sewer, water, power, and communication lines. Any sprinkler lines or invisible dog fences will need to be marked out by you, but we are careful to avoid those things as well.
We cannot utilize piping or conduit placed by other providers. If there is piping owned by you, we can look into it, but cannot guarantee that we will be able to use it. Submit a contact form at contact us if you have questions.
No, but we don’t need to. Fiber is run to the outside of the house and connected to the ONT inside the house, and a router is connected to it with an ethernet cable. There is no additional wiring needed to provide service to additional rooms. All services (Internet, TV and Home Phone) are delivered wirelessly from the routers placed during installation, which only need to be plugged into a power outlet.
All services require the installation of a single ONT (modem) and a router. After that, internet is accessed through WiFi or by connecting directly to the router with an ethernet cable. No special equipment or adapters are needed.
For TV, you will need to download the free Glo.TV app on any smart device, or use a streaming device such as an Amazon Fire Stick which plugs into the HDMI port of your TV. We can provide one Fire Stick for free, and you can purchase additional from us during the sign-up process. You can also purchase more from any electronic retailer.
24 inches in grass. 36 inches under roads and driveways.
Because Glo.TV is a streaming service, no special cable boxes or adapters are needed. Each TV just needs a way to receive streaming content through the free Glo.TV app. Smart TVs can often download the app directly, or you can use a device such as an Amazon Fire Stick. We will help you set up multiple TVs during installation.
At the time of installation, a technician will perform an assessment based on the layout of your home and where you utilize the internet the most. They will determine how many routers or mesh extenders are needed and where they should be located. They will also test the signal before they leave to make sure the signal covers your entire home.
A single router typically covers up to approximately 2,500 square feet, depending on your home layout and construction materials. The technician performing your installation will determine if your home needs additional mesh extenders.
It can, but we don’t normally need to connect to a wired network due to the strength of the WiFi signal. If you wish, you could connect your in-home Cat5 network to a router with an ethernet cable to provide a hardwired option through this network. In most cases, WiFi speeds are more than sufficient, or you can connect directly to one of the provided routers for faster speeds.
No extra wiring is required for phone service. We run fiber into the home to provide the initial internet service, and phone service is delivered through that network by connecting a phone directly to our equipment with a phone cord, or by connecting the equipment directly into a nearby phone jack to make all other jacks in the house have a dial tone.
No, but you can connect a MoCA adapter to the router. Speeds may be limited by the MoCA equipment you’re using.
Yes, in most cases. If we are able to run our fiber to your smart panel, then we should be able to connect to your in-home wiring. You may have to provide your own network switch to hardwire all of your equipment.
The technician will ask about where internet is most used and where hardwired connections are needed. We will attempt to place routers in locations where hard-wiring is needed, if it makes sense from a coverage perspective. We do not run Ethernet through walls. Additional mesh extenders can be added after installation to provide more coverage, but placing too many too close together can interfere with signal performance.
Partially. Installation includes running the line from the street to the house, but also includes the work done inside your home.
The ONT does have ethernet ports, which are used to connect the main router. We do not recommend connecting anything else directly to the ONT, as this can cause issues in the future. The ONT does not provide a WiFi signal on its own. It connects to a main router (either ours or a customer-owned router) which then creates the WiFi network. The router typically has ethernet ports that can be used to connect additional devices or networks.
No. Our system is not set up to block any port traffic. If you would like to block any ports, it would need to be done through the router settings.
Yes, we will attempt to connect the Glo network to your smart panel location if we have access.
New equipment is needed for Glo Fiber service. Technically, we use an ONT, not a traditional cable modem, and one will be provided during installation. You cannot bring your own ONT. A router is also required to provide the WiFi signal. You may use your own compatible router if you prefer.
ONT stands for Optical Network Terminal. It is a device that communicates directly with Glo Fiber to deliver the fiber-optic internet connection to your home. It is similar in purpose to a modem used with cable providers but uses different technology.
Once Glo Fiber is installed, your computer will connect to the internet via WiFi. You may also connect directly to your router using an ethernet cable for a faster wired connection.
We provide high-performance routers designed to support fiber internet speeds and whole-home WiFi coverage.
Yes. There is a $12/month equipment fee for the router. If additional mesh extenders are needed to provide WiFi coverage throughout your home, they are $5/month each. A Glo technician will determine how many devices are needed at the time of installation.
Yes, you can use your current router if you wish. We recommend checking the specifications to make sure it can handle the speeds you are signing up for. Your actual speed will be limited to the maximum speed your router supports.
It depends on the speed you have selected. For speeds up to 2.4 Gbps, your router’s WAN port must support at least the internet speed you choose. For example, if you subscribe to a 2 Gbps plan, your router should include a 2.5 Gbps WAN port. For 5 Gbps service, a router with a 10 Gbps WAN port is required.
Using a router with a lower-capacity WAN port will not prevent you from getting service, but it may result in lower speeds than expected.
While many off-the-shelf routers should work well, we have not tested all third-party devices and cannot provide a list of approved equipment. We do not provide support for customer-owned routers and may have limited ability to assist if issues arise.
Due to how quickly technology evolves, many customers choose to rent equipment so it can be replaced with newer models as needed. Customer-owned equipment remains the responsibility of the homeowner.
An ONT is required for Glo Fiber service. This is true for any fiber provider. If you have fiber from another provider and do not see an ONT inside your home, it may be installed outside. We require ours to be placed indoors to protect it from the elements.
You can use your own mesh network if you prefer. Most commercially available routers, whether mesh or traditional, will work with our system. Just be sure they are capable of handling the internet speed you select.
Not at this time. You can use a Chromecast with Glo.TV as long as you have Google TV, but we cannot provide support for that type of device.
Yes.
Yes!
Yes! Glo.TV includes a DVR feature that allows you to record shows to the cloud with no additional equipment needed. Recorded content can be accessed from any connected device. The number of hours you can record depends on the TV plan selected.
No. Glo.TV records to the cloud over your internet network. The number of hours available depends on your TV plan and ranges from 25 to 250 hours.
There are no limits to what can be recorded simultaneously. You are only limited by the total number of recording hours your TV plan allows, which can range from 25 to 250 hours depending on your plan.
You receive one Amazon Fire Stick at no charge, and additional devices can be purchased during sign-up for a one-time charge of $49.95 per device. You can also download the free Glo.TV app on mobile devices or select smart TVs.
You may also purchase streaming devices independently from retailers such as Amazon or electronics stores. Compatible devices include Amazon Fire Stick and Apple TV. You will need one streaming method per viewing location.
The number of simultaneous streams depends on your TV plan. Plans typically allow between three and six devices to stream at the same time. You can connect as many devices as you want to your account, but only a set number can stream content simultaneously.
No. Our lowest tier TV plan allows live TV streaming on up to three devices at once, while our highest tier allows up to six devices at once. The only cost to adding additional TVs is the one-time purchase of a compatible streaming device.
No cable box is required. Glo.TV service is delivered wirelessly over your internet connection. It only requires the Glo.TV app, which can be downloaded directly to some smart TVs or accessed through a streaming device such as an Amazon Fire Stick or Apple TV. We will make sure everything is set up properly during installation.
Not at this time. You can still use your Roku device or Roku TV to watch other programming, but you will need a compatible device that supports the Glo.TV app to watch Glo’s TV programming.
Yes. Roku, including YouTubeTV, will still work on Glo Fiber internet service. Any device that uses the internet will function the same way it would on a cable connection — only faster with fiber.
For a complete listing, please see our channel lineups on the Support page at GloFiber.com. Our Entertain package includes ESPN, ESPN2, NFL Network, ACC Network, FS1, FS2, NBC Sports Washington, Tennis Channel, Golf Channel, Motor Trend, and MAVTV (subject to change).
Glo.TV is a streaming TV service and offers similar functionality. However, we do not currently provide a voice-command remote.